Privacy Policy Royal Bet Malaysia –
Our Commitment to Protecting Your Data

Welcome to the Privacy Policy page Royal Bet Malaysia. We understand that entrusting your personal information to any online platform requires a high level of confidence — and we do not take that trust lightly.

This Privacy Policy transparently explains how Royal Bet collect, store, use and protect your personal data when you use our platform – whether through the website royalbet-app.com, our mobile app or any of our official communication channels. This document also outlines your rights under Malaysia's Personal Data Protection Act 2010 (PDPA).

By registering for and using the services Royal Bet, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please contact us before continuing to use the platform.

2.1 Information You Provide Directly

When you register an account, make a deposit, contact customer support or use any interactive feature on the platform Royal Bet, you may provide the following information:

• Identity information: Full name as per MyKad, date of birth, gender, identification card number
• Contact information: Email address, Malaysian mobile number
• Financial information: Payment methods used (Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX via Maybank2u or CIMB Clicks)
• Verification documents: MyKad copy, utility bill, or other documents required for the KYC process

2.2 Automatically Collected Data

While you are using the platform Royal Bet, our systems automatically record:

• IP address and approximate location data (state within Malaysia)
• Device type, operating system, and web browser used
• Pages visited, visit timestamps, and in-platform actions
• Error logs and diagnostic data for technical troubleshooting
• Betting history, deposit and withdrawal transactions

Royal Bet use your personal data only for lawful, specified purposes. We will not process your data for any other purpose without prior notice and, where required, your consent.

3.1 Contractual & Service Purposes

• Processing account registration and verifying your identity
• Processing deposits via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay and FPX
• Processing withdrawals to your account within the committed timeframe
• Managing betting accounts and settling bets in accordance with official results
• Providing customer support and resolving complaints

3.2 Security & Compliance Purposes

• Detecting and preventing fraud, money laundering, and other illegal activities
• Meeting KYC (Know Your Customer) compliance requirements
• Verifying age and member eligibility
• Protecting platform integrity against manipulation and exploitation

3.3 Platform Improvement Purposes

• Analysing usage patterns to improve the user experience
• Testing new features and resolving technical issues
• Personalising recommendations and offers based on your preferences

3.4 Marketing Communications (with Consent)

With your consent, Royal Bet may send you information about new promotions, exclusive bonuses and sports betting events such as Malaysia Super League matches, the IPL season or badminton tournaments. You may withdraw this consent at any time.

Royal Bet does not sell your personal data. However, there are limited circumstances in which we may need to share data with carefully selected third parties:

4.1 Trusted Service Providers

We share necessary data with service providers who assist us in running our operations – these include payment processors (such as Touch 'n Go, DuitNow and FPX service providers), IT infrastructure providers and identity verification services. All such providers are bound by strict data confidentiality agreements.

4.2 Legal Obligations

Royal Bet may be required to disclose your data to Malaysian government authorities or law enforcement agencies when compelled to do so by law, court order, or in the context of a legitimate official investigation.

Platform Royal Bet uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance.

5.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login and session management. These cookies cannot be disabled.
• Functional Cookies: Saves your preferences such as language and display settings for your convenience.
• Analytics Cookies: Helps us understand how members use the platform so we can continuously improve it.
• Marketing Cookies: Used only with your consent to display more relevant content.

5.2 Managing Cookies

You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect the platform's functionality. Royal Bet.

Royal Bet implement comprehensive technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure:

• Encryption in transit: All communications between your browser and Royal Bet's servers are encrypted with TLS 1.3 and 256-bit SSL
• Encryption at rest: Sensitive data such as financial information is stored in encrypted format
• Internal access controls: Minimum access privilege — staff may only access data required for their specific role
• Regular security audits: Royal Bet's systems undergo regular security testing and audits by independent third parties
• Two-factor authentication: Available to all member accounts and mandatory for internal staff accounts
• 24/7 Monitoring: Security monitoring systems operate around the clock to detect suspicious activity

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a member Royal Bet have the following rights regarding your personal data:

Royal Bet retains your personal data only for as long as necessary for the stated purposes or as required under Malaysian law. The following are our general data retention guidelines:

• Active account data: Retained for as long as your Royal Bet account remains active
• Financial records data: Retained for 7 years from the transaction date in accordance with Malaysian legal requirements
• KYC data & identity verification: Retained for 5 years after account closure in accordance with AML regulations
• Customer support communication logs: Retained for 3 years
• Cookie & analytics data: Between 30 days and 2 years depending on the cookie type

Once the retention period has expired and there is no legal requirement to retain the data, Royal Bet will securely delete or anonymise the relevant data.

Services Royal Bet is intended solely for individuals aged 18 and above. We do not knowingly collect personal data from minors. Should we discover that we have inadvertently collected data from someone under the age of 18, we will take immediate steps to delete that data and close the account in question.

Royal Bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or services. Members will be notified of any material changes via:

• Notification email to your registered address
• A clear notice on the Royal Bet website homepage
• In-platform notification upon your next login

The "Updated" date at the top of this page reflects the date of the most recent changes. Continued use of the Royal Bet platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding how Royal Bet handles your personal data, or if you wish to exercise any of your rights under Malaysia's PDPA, please contact us through the following channels:

• Email: support@royalbet-app.com – use the subject line "Privacy Policy Enquiry"
• Live Chat: Available 24 hours a day, 7 days a week on the Royal Bet platform
• Telegram: Through Royal Bet's official support channels

You may also refer to Terms & Conditions us for more information on platform usage terms, or Responsible Gaming for information on the self-control tools we provide.